Page 23 - COMP-UP_IO2_Training Curriculum_EN_new

that are common to respond as a listener. In this projector. Trainer read
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presentation we will go through these 12 responses PDF-chapter on

that will later be used in the next activity. roadblocks in advance.
Activity 1 (slide 30 see instructions in notes): in this List of 12 roadblocks.
activity the participants are encouraged to think about
when they have used roadblocks and how that affected
the conversation. A small discussion (slide 37) will
conclude the presentation/activity where the
participants gets to discuss which roadblocks they
encounter or use themselves most often.
Activity 2: In this activity the participants are
encouraged to try to communicate with a person who
only responds with ‘roadblocks’. This activity is carried
out in pairs and you take turns on either being “the
speaker” or “the listener”. The aim of the activity is to
demonstrate that ways we often respond to people can
actually be hindering the communication and limit our
understanding of the other person. All instructions are
found in the PPT-presentation. Hand out the list of the
12 roadblocks.
30min Presentation and activity – Open and closed questions PPT-presentation on
The presentation includes: differentiating listening and trust and relationships
asking questions and explaining open and closed building, computer,
questions. projector. Trainer read
Activity: In this activity the participants try out how only PDF-chapter on asking
asking closed questions may affect a conversation and questions in advance
how difficult it is to actually understand what the other find on google books
person is trying to explain. Further instructions can be (Book: Listening well).
found in the PPT-presentation.
30 min Presentation and activity – reflective statements and PPT-presentation on
summaries trust and relationships
Start by showing the You tube video, with link in slide building, computer,
31 to demonstrate how reflective statements works. projector. Trainer read
The presentation includes: instructions on how to go chapter on forming
from asking questions to forming reflective statements reflections in advance.
and why this is effective and useful. Followed by an
example where the different tools (open questions,
reflective statements and summarizing) are used.
Activity: In this activity the participants gets the chance
to try forming reflective statements and summarise in
conversation. The exercise starts similar to the open
and closed question exercise but now the listeners
should form statements instead of asking questions.