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Further instructions can be found in the PPT-
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presentation.
10-20 min Evaluation Survey-link or printed
During the last minutes of the training the group will survey.
get a chance to debrief and discuss their experiences of
the training. A survey will be handed out where the
participants gets to reflect on what they learned during
the day as well as to leave feed-back to the trainers.
The last minutes is open for the participants to discuss
and reflect on their experiences from the day.
Online Session
The online session is a short video that will cover the theoretical diagram on accurate empathy
developed by Thomas Gordon. The video consists of a power point presentation that explains the
different parts of the diagram and how a chain of communication looks like. Furthermore, the
diagram explains where in this communication chain people tend to fail. These “failures” will be
thoroughly examined and contextualized.
Resources
• Pen and paper
• Computer, smart phone or tablet.
• WIFI-connection.
Recommendation, variations
The training session is best carried out with two instructors that can help to demonstrate the
different communication exercises. This is not necessary but can potentially make the concepts
easier to understand if they can be fully demonstrated. Another recommendation is to before the
training make sure that all links are still working. Make sure that you have read the chapters on
Accurate empathy by RW Miller and properly looked through the CAST.org webpage to familiarize
with the methods. Furthermore, it can be a helpful support for the participants if you print/or share
the PPT-slides in advance so that the participants can take notes and access the information in a
way that suites them the best. If the training sessions needs to be moved to online solutions due
to Covid-19 the first unit about UDL and facilitation is very easy to adapt to this. The second unit is
more sensitive to moving to online but if it is necessary there are ways to adapt the training to an
online format.
Checklist:
- Read the chapters on accurate empathy, PDF-file for accurate empathy and roadblocks.
Google books: search for Listening Well: The Art of Empathic Understanding by William R.
Miller · 2018. Read chapter 7 and 8.