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Module № 2: Facilitation techniques – how to work with trust and 17

relationship building.

Module Objectives
The main objective for this module is for adult education professionals (AEPs) to learn new
techniques to facilitate groups of adult learners from different backgrounds. In specific the
participants will learn to work with new methods to involve and engage all students in the
classroom no matter previous knowledge or abilities. Furthermore, the participants will learn to
work with trust, relationship building and communication to strengthen their relational
competences which is essential when working in an interpersonal occupation. Additionally, the
training aims to strengthen the participants ability to communicate effectively via methods
established in counseling research.

Learning outcomes
Upon completion of this learning module the participants will be able to:
• Recall and summarize the three core principles of the Universal Design for Learning (UDL)
method.
• Understand how learning can differ between individuals.
• Analyze and differentiate what parts of UDL can be applied in their own work.
• Recognize different ways to include and engage all students no matter background.
• Familiarize with new digital tools that can be implemented to make the teaching more
inclusive and engaging.
• Recognize the importance of good relationships and trust with students in an educational
environment.
• Recall what relational competences means in an educational setting.
• Recognize and understand the mechanics in Thomas Gordon’s diagram on accurate
empathy.
• Identify and summarize what accurate empathy, accurate listening, reflective statements
and summarizing means.
• Apply accurate empathy by using accurate listening, summarizing and reflective
statements.
• Evaluate how and when to implement accurate empathy to better understand students.

Methodological approach
This training module is developed with a blended learning approach. This means that the training
is divided in both online and face-to-face sessions as well as using a blended variety of exercises.
This methodology has been chosen since it offers an opportunity for the participants to access