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3 How to set up realistic 1 hour 5 min - Action Planning and Goal Setting
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and individual goals for exercises to be implemented
the participants?
4 How to work with positive 1 hour 5 min - Emphasis will be put on Emotional
feed-back in a goal-oriented intelligence: Giving and receiving
teaching? feedback
Step by step implementation
Module4/Unit 1: How to identify low-qualified learners?
Social support skills contribute towards an effective development of a trusting working relationship
between trainer and learner. This means that trainers are able to demonstrate emotional
intelligence during the learning process, and must have the capacity and capability to provide
empathy and develop an understanding of the individual/ learner through their learning process,
consequently communications and social engagement activities. A trainer must be aware of, and
should be sensitive to the learner; should pay attention to social, cultural, ethnic and economic
diversities. The trainer needs to know of socio-cultural differences and seek to reduce the
unconscious bias effect when engaging with the learners. Providing professional advice and
information in a non-threating environment is key to establish trustfull and supportive relationship
with the learner. Special attention should be also paid to the physical aspect of the training room,
the layout, privacy, proximity of seats. Trainers should have in mind that it is very important from
the perspective of a fruitful cooperation to secur trust and confidence, as well as objectivity in the
trainer/learner relationship. Trainers/ Educators need to be emotionally intelligent enough to
provide support, feedback and ensure a non-threatening, trustful, confident environment where
even low qualified adult learners, with low self-confidence and possible negative prior learning
experiences, will feel safe and will get involved in the learning processes. The below exercises,
activities could be put in place in order to improve trainers’ skills in identifying low-qualified
learners’.
For better supporting Adult Educators in their goals of achieving the learning outcomes of the units,
the following, already implemented European good practice projects can be used from the Comp-
UP Tool Collection:
Name Best practice Page
number
LearnersMOT 1 9
Follow the story 2 10