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               Introduction

               According to the PIAAC Survey of Adult Skills, approximately 70 million Europeans struggle with
               basic reading and writing, calculation and using digital tools in everyday life. The lack of these
               skills, makes various necessary everyday activities difficult and represent a barrier to social- and
               work inclusion. The importance of Digital Literacy, as one of the eight key competences that
               every European citizen should master, is even highlighted by the European Commission’s 2010
               Digital Agenda for Europe.

               As a response to this need, the European Council adopted the “Recommendation on Upskilling
               Pathways” in order to help adults acquire a minimum level of literacy, numeracy and digital skills
               through the development of high-quality and accessible services.
               In this context the COMP-UP consortium, according to its experience with disadvantaged and
               low qualified adults, suggests that updating competences of Adult Education Professionals (AEP)
               who support adult learners is a reply to improve the literacy, numeracy and digital skills of this
               target group.

               Engaging  and  motivating  low-skilled  adult  learners  is  another  key  aspect  of  the  COMP-UP
               project. Motivation is defined as a psychological process responsible for initiating, maintaining,
               supporting or stopping a behaviour. It is in a way the force that drives us to act and think in one
               way or another. There is a consensus that motivation is based on the interaction of intrinsic (or
               internal) and extrinsic (external) factors. While intrinsic motivational factors are specific to the
               individual, that they relate to his or her perception of self and of the situation, to the pleasure
               and satisfaction he or she derives from an activity, extrinsic motivational factors refer to the
               learning context, to the means that can encourage the learner to achieve a goal.

               Therefore, adult educators have a complex task to accomplish on this regard: to animate their
               adult learners to enrol in an educational or training programme, motivate them, triggering their
               intrinsic, primary motivation for learning, help them overcome their aversion to learning and
               changing, maintain them in education, persuading them that education is about acquiring social
               power and a way to construct their future (including a future professional career).

               Adult education professionals have to adapt courses and activities to their learner’s analysed
               needs and may need to develop tailor-made measures to attract adults back to learning. Not
               only are personalised, tailor-made learning offers crucial, but professionals have to pay special
               attention to the needs of different vulnerable groups of adult learners.

               In order to attract learners to education and maintain the motivation of low-educated learners,
               it is crucial to get to know them and their life stories. This way, they can be advised before,
               during and after the implementation of the workshop. Remembering their names right from the
               start and reacting to what they say is essential.
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